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Support Jobs in Kuala Lumpur - October 2026 - Urgent Hiring - Page 63
Showing 3,343 jobs results for
"support"
in Kuala Lumpur
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Manage Alert
Undisclosed
KL City
- Oversee the Level 1 BPO service provider across all customer contact channels i.e., voice, chat, email, and web tickets; including social media coverage, ensuring consistent, high quality service delivery.Ensure customer satisfaction and experience remain at the core of daily operations across all outsourced and internal support touchpoints.Own the management of BNM related escalations, including customer complaints and regulatory inquiries, ensuring timely, accurate, and compliant resolution and reporting.Act as the voice of the customer in internal engagements with Product, Technology, and Marketing teams, feeding front line insights into product and process decisions.Ensure all KPIs, SLAs, and AHT targets consistently meet or exceed prescribed standards, with regular monitoring, reporting, and corrective action where needed.Own and continuously refine the Case Management System (CMS), telephony systems, and IVR configurations to streamline customer engagements, reduce handling effort, and enable faster, more accurate case routing and resolution.Bring an agentic, first-principles approach to elevating operations and productivity; proactively identifying automation and AI-driven opportunities within CMS, telephony, and IVR workflows to lift First Contact Resolution (FCR) and reduce repeat contacts.Manage the internal team responsible for Customer Support fulfilment and escalations, providing clear direction, coaching, and support to ensure consistent service delivery.Set team targets and hold the team accountable for deliverables, ensuring alignment with broader business and customer experience objectives.Drive improvement and optimisation initiatives across people, process, and technology to enhance efficiency, quality, and the overall customer support experience.Manage relationships with system and service vendors, including contract performance, service quality, and ongoing cost optimisation.BA in Business, Finance, Law, Risk Management, or related field.At least 10 years of experience in customer support/service operations, with a minimum of 5 years in a leadership role managing large teams and/or outsourced BPO partners.Prior experience in banking, fintech, or digital financial services strongly preferred; familiarity with BNM regulatory requirements for complaints handling is a strong advantage.Proven track record managing omnichannel support operations (voice, chat, email, web, and social media).Hands on experience configuring and managing Case Management Systems (CMS), telephony systems, and IVR flows, with a track record of using these systems to ease customer engagement and improve First Contact Resolution.Demonstrated ability to think agentically about operations; identifying automation and workflow opportunities that lift productivity, reduce turnaround time, and improve resolution quality.Strong stakeholder management skills, with demonstrated experience collaborating with Product, Technology, and Marketing teams.Solid grasp of KPI, SLA, and AHT frameworks, with a data-driven approach to performance management.Experience in vendor management and cost optimisation, including contract negotiation and performance oversight.Excellent communication and leadership skills, with the ability to influence at all levels of the organisation.Customer centric mindset with a strong sense of ownership and accountability for service outcomes.
- About the RoleThe Head of Customer Support is responsible for leading the bank's end-to-end customer support function, ensuring every customer interaction across voice, chat, email, web, and social media meets the highest standards of quality, compliance, and satisfaction. This role owns the performance of the Level 1 BPO partner, manages BNM-related complaints and escalations, and works closely with Product, Technology, and Marketing to embed the voice of the customer into the bank's decisions. The role also drives the systems, automation, and continuous improvement agenda; including Case Management System (CMS), telephony, and IVR configuration needed to elevate operational productivity and First Contact Resolution (FCR).Key ResponsibilitiesA. BPO & Omnichannel OperationsB. Regulatory & Escalation ManagementC. Cross-Functional & Stakeholder EngagementD. Performance & Systems ManagementE. People Leadership & Continuous ImprovementQualifications & ExperienceMinimum RequirementsPreferred Competencies
Posted
15 days ago
Undisclosed
KL City
- You'll build solutions, provide technical guidance, and advocate for the customer
- Ensure AWS environments remain operationally healthy while reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges ...
Posted
4 days ago
Undisclosed
KL City
- Assist in processing new and existing loan applications, including data entry into the system.
- Assist in reviewing and compiling the necessary documents for loan processing, including verifying the completeness and accuracy of supporting documents, following up on missing information, and ensuring compliance with internal requirements.
- Assist in conducting credit screening and due diligence checks. ...
Posted
15 days ago
Undisclosed
KL City
- a) Provide first/second level contact and problem resolution for customer issues.
- b) Work with Third Party Vendors to remediate complex AV issues as needed.
- c) Provide timely communication on issue status and resolution. ...
Posted
15 days ago
MYR14,000 - MYR15,000 Per Month
KL City
- Opportunities for promotion
- Professional development
- Strong hands-on experience with Linux/Unix. ...
Posted
15 days ago
Undisclosed
KL City
- To have order management or supply chain knowledge in SAP dealing with project order / milestone processing, customer complaints, and returns with experience of 4-5 years.
- Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
Posted
15 days ago
Undisclosed
KL City
- Application Support & Operations:
- Technical Project Delivery:Lead and execute technical projects, ensuring timely delivery and alignment with business goals. Oversee the implementation of application enhancements and new functionalities to improve system capabilities and user experience. Ensure delivery follows internal governance, security, architecture and change management processes. Track risks, dependencies, timelines, and stakeholder expectations.
- Application Standardization & Modernization:Develop and enforce standards for application architecture, coding, and deployment. Collaborate with internal teams and vendors to ensure consistency and adherence to best practices across all managed applications. Manage application technology lifecycle including framework upgrades, platform modernization, cloud migration, database upgrades and retirement of obsolete components. ...
Posted
15 days ago
MYR4,000 - MYR5,000 Per Month
KL City
- Perform day-to-day administration and maintenance of the LMS platform.
- Manage LMS settings, configurations, user access, roles, permissions, and other administrative functions.
- Assist TD team & Project Trainer in any error related to create and maintain training courses, learning paths, learning plans, assessments, enrolment settings, and other LMS components. ...
Posted
15 days ago
Undisclosed
KL City
- Serve as the primary technical point of contact for assigned customers
- Own and manage complex, high-severity support cases through resolution
- Maintain deep understanding of customer architectures, configurations, and usage patterns ...
Posted
15 days ago
MYR2,500 - MYR3,000 Per Month
KL City
- Conduct regular inspections of school buildings and facilities to identify repair and maintenance requirements.
- Establish and prioritise repair and maintenance projects based on operational needs.
- Plan, assign, inspect, and assist with maintenance work carried out by the maintenance team. ...
Posted
15 days ago
Undisclosed
KL City
- Experienced: 2–6 years of experience in IT Service Management, with the ability to quickly acquire functional or technical understanding.
- Senior: More than 6 years of experience in IT Service Management, Infrastructure, or as an IT Business Analyst. Experience in the finance, banking, or insurance industry is preferred.
- Bachelor’s or Master’s degree in Information Technology, Engineering, or Finance/Banking (with strong IT orientation). ...
Posted
4 days ago
Undisclosed
KL City
- Provide first-level IT support via phone, email, walk-in, remote access and ticketing system.
- Troubleshoot hardware, software, system and application issues promptly.
- Install, configure, deploy and maintain IT hardware and software. ...
Posted
4 days ago
MYR400 - MYR5,000 Per Month
KL City
- Support the Sales team in the administration and execution of sales activities following confirmation of customer orders and commercial terms.
- Create, maintain and update sales contracts in JDE, ensuring information is complete and accurate.
- Process contract amendments, updates and other sales-related transactions in accordance with approved commercial terms. ...
Posted
15 days ago
MYR2,500 - MYR2,800 Per Month
KL City
- Assist with daily operational activities and provide administrative support to ensure smooth and efficient business operations.
- Coordinate and follow up with subcontractors on working hours, attendance records, supporting documents and invoice submissions, ensuring information is accurate and submitted on time.
- Monitor and follow up on subcontractor invoices, including checking details, resolving discrepancies and coordinating with relevant parties for timely processing and payment. ...
Posted
22 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Provide application support and maintenance for clients, including POS and related systems.
- Assist with system installation, configuration, and client onboarding (onsite and remote).
- Conduct user training, system demonstrations, and product walkthroughs. ...
Posted
15 days ago
MYR4,000 - MYR6,000 Per Month
KL City
- Implementation of accounting and inventory solutions
- Provide technical support and training to end users
- Develop test scenarios and test case to deploy applications ...
Posted
15 days ago
Undisclosed
KL City
- Working Location: 100% onsite, Bangsar South, Kuala Lumpur Malaysia
- Responsibilities
- We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.
Posted
15 days ago
MYR3,000 - MYR3,300 Per Month
KL City
- Are you okay with shift arrangements and sometimes required to be 24/7?
- - Good technical support capabilities, including troubleshooting and technical support skills.
- - Customer-focused mindset with solid Customer Support and Customer Service skills, including clear communication and timely follow-up with internal and external stakeholders. ...
Posted
15 days ago
Undisclosed
KL City
- Candidates should possess strong Application Support skills, including experience supporting production systems and business-critical applications.
- Candidates should possess Technical Support capabilities, such as handling incidents, service requests, and performing basic system or database checks.
- Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and propose effective solutions. ...
Posted
15 days ago
Undisclosed
KL City
- Company Description Verinon Technology Solutions Sdn Bhd is a consulting firm specializing in recruitment and HR practices for a wide range of industries. The company supports clients by identifying skilled professionals and aligning talent with organizational needs. Verinon focuses on building long-term partnerships through reliable service delivery and a strong understanding of workforce requirements. Professionals joining Verinon can expect a dynamic environment that values expertise, integrity, and continuous improvement.
- Role Description The Application Support Engineer role is a contract, on-site position based in WP. Kuala Lumpur. The engineer will provide day-to-day application and technical support, including monitoring system performance, handling user inquiries, and resolving incidents in a timely manner. Responsibilities include diagnosing and troubleshooting application issues, escalating complex problems when necessary, and documenting solutions and processes. The role also involves collaborating with development and infrastructure teams, performing root cause analysis, and contributing to continuous improvement of application stability and user experience.
- D. ...
Posted
15 days ago
MYR2,000 - MYR3,000 Per Month
KL City
- Upload legal documents and correspondence into the system.
- Re-forward incoming faxes and emails to the relevant parties.
- Update internal case management systems. ...
Posted
15 days ago
MYR3,000 - MYR3,000 Per Month
KL City
- Provide second-level application support by investigating, troubleshooting, and analyzing reported system issues.
- Respond to and manage reported incidents promptly to ensure timely resolution.
- Liaise with users, call center personnel, and developers to understand, communicate, and resolve application-related issues. ...
Posted
15 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Provide Level 1 and Level 2 IT support via ticketing systems, phone, email, remote support tools, and onsite assistance.
- Troubleshoot and resolve issues related to hardware, software, operating systems, networks, printers, and business applications.
- Deliver onsite technical support for desktops, laptops, printers, POS systems, and other IT devices. ...
Posted
15 days ago
MYR2,400 - MYR3,000 Per Month
KL City
- Assist the team in conducting outreach activities to stakeholders via phone calls, emails, and other communication platforms.
- Update and maintain records of communications, including call outcomes, follow-up actions and stakeholder details in designated tracking system such as Excel sheet.
- Assist in analysing outreach outcomes to identify trends, gaps, and opportunities for improvement. ...
Posted
15 days ago
Demant Technology And Innovation Centre Malaysia
Undisclosed
KL City
- Provide Level 1 and Level 2 IT support via phone, email, remote access, and onsite assistance.
- Troubleshoot, maintain, and configure hardware, software, and peripheral devices.
- Deliver IT services in accordance with established ITIL-based processes, including incident management, request fulfilment, change management, release management, and business-critical support. ...
Posted
5 days ago
Undisclosed
KL City
- The intake for intern is to fulfill the Government’s 1:3 Internship policy requirement
- Internship allowance claimable through the Government’s Human Resource Development Corporation (subject to their approval)
- Project team will gain operational advantage from dedicated intern support: ...
Posted
16 days ago
Undisclosed
KL City
- Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
- To create incident or service request tickets
- To update incident or service request tickets ...
Posted
17 days ago
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