Drive delivery-partner onboarding and activation through outbound calls, SMS, and follow-ups with prospective partners.
Manage end-to-end onboarding at the physical counter, including document verification, payment validation, account activation, and onboarding materials.
Achieve daily and weekly activation targets while maintaining operational quality and compliance.
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner.
Conducts operator / applications training and workshops for customers and peers.
Develops, prepares and updates required training materials for training and demonstrations.
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Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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Identify and develop new business opportunities within government agencies, ministries, and educational institutions (schools, colleges, universities).
Promote and present LG Smartboard and related hardware solutions to potential clients through product demos, presentations, and proposals.
Build and maintain strong professional relationships with decision-makers, procurement teams, and strategic partners.
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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Maintain and perform necessary support at customer site, such as troubleshooting, setup, install, and perform evaluation at customer's facility to ensure full functionality according to specification in a timely manner
Conducts operator / applications training and workshops for customers and peers
Develops, prepares and updates required training materials for training and demonstrations
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.