Raw Material Oversight: Lead the team in receiving and verifying raw materials from the warehouse, ensuring correct quantities and specifications before processing.
Handle all incoming inquiries (phone, email, walk-ins, social media, messaging platforms) and conduct consultative sales discussions with prospective parents and students.
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift patters.