Support the Senior Management Office in identifying and evaluating new business opportunities through market research, competitor analysis and industry research, and provide relevant recommendations and insights.
Assist in business development initiatives and strategic plans to support business growth, revenue generation and new client or partnership opportunities.
Prepare business proposals, presentations and other materials for client pitches, strategic discussions, internal briefings and management meetings.
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OTA Platform & Calendar Administration: Update and maintain listings, pricing, and availability across multiple booking channels using channel manager software to prevent double-bookings.
Owner Reporting & Data Entry: Compile periodic performance reports, revenue summaries, and expense tracking spreadsheets for property owners.
Guest Support & Messaging: Handle routine multi-channel guest inquiries, coordinate check-in instructions, and manage digital communication workflows.
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Assist with HRDC grant applications, supporting documents, JD14, T3 forms, claim submission and follow-up with clients.
Liaise with clients to confirm training dates, venues, PIC details, participants and other training arrangements.
Coordinate trainer notes, training materials, attendance lists, folders, pens and other required training items, including checking venue facilities such as projectors.
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Process flow verification/GSOP, record and improvement (value stream mapping)
Assist Supervisor in terms of Facility score card monitoring and analysis.
Assist in 5S and safety part of monitoring and analysis. 5S methodology is a workplace organization system that create a more efficient and productive environment through five steps: Sort, Set in order, Shine, Standardize, and Sustain.
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Oversee all customer interactions to ensure a positive experience and compliance with Company standards across all Customer Touchpoints, including Sales, Service, and Body & Paint.
Handle customer inquiries, complaints, and feedback effectively.
Utilize the DMS VOC system to capture customer feedback, meet and greet customers, foster relationships, and network effectively.
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Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.