About the Role:We are looking for a committed and reliable Operation Assistant to join a well-established logistics company based in Bukit Jelutong, Shah Alam. This is a 1-year contract position with the opportunity to be part of a dynamic warehouse operations team.
Plan and manage projects for new & renovated outlets, working closely with senior management & team, and liaising with relevant external parties including designers, contractors, consultants, architects, engineers, and mall management fitout, overseeing planning & review of drawings, tender & award process, as well as completion of build to high quality standards within store design, budget & timeline objectives.
Proactively oversee renovations & upkeep of outlets & offices across region to ensure cost savings, space & resource optimisation, preventative maintenance & sustainability.
Arrange support to address requests from outlets, offices and any other duties assigned by top management in a timely, effective, efficient manner in accordance with business priorities. This includes managing, assign tasks to, training and monitoring Projects staff to maximise productivity, improve cost savings, resource allocation & efficiency.
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Plan and manage projects for new & renovated outlets, working closely with senior management & team, and liaising with relevant external parties including designers, contractors, consultants, architects, engineers, and mall management fitout, overseeing planning & review of drawings, tender & award process, as well as completion of build to high quality standards within store design, budget & timeline objectives.
Proactively oversee renovations & upkeep of outlets & offices across region to ensure cost savings, space & resource optimisation, preventative maintenance & sustainability.
Arrange support to address requests from outlets, offices and any other duties assigned by top management in a timely, effective, efficient manner in accordance with business priorities. This includes managing, assign tasks to, training and monitoring Projects staff to maximise productivity, improve cost savings, resource allocation & efficiency.
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2-3 years of hands-on experience in warehouse, fulfillment, or logistics operations.
Ability to read Mandarin (essential for processing Mandarin-printed order notes, labels, and product details), alongside basic English or Bahasa Malaysia.
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Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
Respond promptly and professionally to customer enquiries via phone calls, WhatsApp and email. Maintain accurate records of customer enquiries, service requests, job status and documentation.
Coordinate and schedule technician appointments, deliveries, towing services and other service arrangements.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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To support daily IT application operations, provide user support for business applications, assist in system maintenance activities, and support development and enhancement initiatives to ensure smooth business operations.
Provide Level 1 and Level 2 support for ERP and other in-house systems.
Troubleshoot incidents and escalate as required.
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The Sales Administrator / Sales Support provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role includes preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse and logistics, maintaining accurate sales records, and supporting residential and commercial fit-out projects.
Budget ownership of the Business Unit; correlated with Franchisees’ business plans;
Channel management of a franchisee as a customer: supporting the rest of the Department in establishing a smooth lifecycle for ZUS Franchisees, from onboarding to day-to-day operations;
Close coordination with Franchise Business Development and Franchise Operations teams to deliver on Department’s objectives and key results;
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