Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Drive continuous improvements in customer service workflows and operational processes to enhance service quality and customer satisfaction.
Manage a portfolio of key accounts and export customers, ensuring excellent day-to-day account support.
Coordinate the complete order fulfilment process, including preparing quotations, processing sales orders, delivery orders, and invoices with accuracy and efficiency.
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Manage and develop channels (modern trade / general trade) to achieve sales target, merchandising and market share objectives.
Develop trade strategies and promotion plans to drive channel (modern trade / general trade) growth in terms of market share, visibility and increase range selling.
Work with Marketing team to translate marketing strategy into actionable sales plan to achieve targets.
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Assist with HRDC grant applications, supporting documents, JD14, T3 forms, claim submission and follow-up with clients.
Liaise with clients to confirm training dates, venues, PIC details, participants and other training arrangements.
Coordinate trainer notes, training materials, attendance lists, folders, pens and other required training items, including checking venue facilities such as projectors.
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Strong sales, account management, and business development skills, with the ability to build and maintain long-term client relationships.
Knowledge of IT solutions such as RPA, e-invoicing, Business Intelligence, and application development, or strong willingness and capacity to learn these domains (Preferred)
Excellent communication, presentation, and negotiation skills, with confidence in engaging decision-makers at various organizational levels.
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Advises on the design and development, the batch jobs, solutions and unit tests with a focus on test-driven development
Ensures the timely delivery of technical solutions while following development best practices to ensure long-term viability and scalability of customizations
Advises on technical guidance regarding the development of applications to support business and product strategies
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Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the bank strategic objectives.
Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch's cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.Responsible for handling and supporting first line resolution of enquires and complaints.Responsible as relief in absent of Service & Operations Manager (SOM).
Customer Service OrientedGood Communication and interpersonal skillsExcellent time managementMinimum Diploma qualification from relevant field of study (banking, finance, etc)Relevant experience in clerical, office administrative, cash handling function, sales or customer service
Join Our Team as Sales Assistant in our outlet in USJ2, Subang Jaya.
Be part of the incredible journey of the largest pharmacy chain in Malaysia! At Caring Pharmacy, we’re passionate about customer service and healthcare. Grow your career with us in the exciting and dynamic retail pharmacy industry.
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Managing the Executive Director's calendar, including scheduling meetings, coordinating internal and external appointments, and ensuring optimal time management
Preparing and collating documents, reports, presentations and correspondence for executive meetings and board discussions
Composing and editing professional correspondence, communications and proposals on behalf of the Executive Director
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Executive & Account Support: Serve as the primary administrative point of contact for the Senior Account Manager, managing calendars, scheduling client check-ins, and preparing meeting agendas.
Client Documentation & Reporting: Draft meeting minutes, update client profiles, build weekly status reports, and prepare polished pitch decks and renewal presentations.
CRM & Record Maintenance: Ensure accurate, up-to-date account records in the CRM, tracking contract statuses, key milestones, and ongoing client requests.
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Drive continuous improvement and harmonization of operational processes to improve efficiency, consistency, and service quality across Network Engineering & Operations (NEO) Department.
Review existing processes, identify improvement opportunities, and work with stakeholders to implement practical and sustainable solutions.
Support the implementation of automation and digital initiatives that simplify workflows and improve operational effectiveness.
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