Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.
Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.
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Assist in the setup and operation of livestreaming equipment, including cameras, microphones, lighting, and streaming software, ensuring a smooth and professional broadcast.
Monitor live streams for technical issues, such as audio/video disruptions, connectivity problems, or platform glitches, and perform basic troubleshooting to resolve them promptly.
Engage with the online audience during live sessions by responding to comments, answering questions, and fostering a positive and interactive community environment.
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Livestream Production
Technical Support
Content Moderation
Audience Engagement
Platform Management
Troubleshooting
Communication Skills
Time Management
Team Collaboration
Customer Service
Assist in the setup and operation of livestreaming equipment, including cameras, microphones, lighting, and streaming software, ensuring a smooth and professional broadcast.
Monitor live streams for technical issues, such as audio/video disruptions, connectivity problems, or platform glitches, and perform basic troubleshooting to resolve them promptly.
Engage with the online audience during live sessions by responding to comments, answering questions, and fostering a positive and interactive community environment.
...
Livestream Production
Technical Support
Content Moderation
Audience Engagement
Platform Management
Troubleshooting
Communication Skills
Time Management
Team Collaboration
Customer Service