• Provide maintenance support of office equipment• Perform preventive maintenance according to service schedules.• Troubleshoot and resolve technical issues at customer premises.• Prepare and submit service reports after each assignment.• Provide professional technical support and maintain good customer relationships.• Ensure all work complies with company procedures and safety standards.
Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Work closely with the Sales team throughout the sales cycle to develop and propose suitable machine vision or automation solutions based on customer requirements.
Support solution design including cameras, lighting, optics, sensors, and software configuration.
Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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Minimum with Diploma, Higher Diploma or bachelor’s degree in IT, Business Administration or other relevant fields.
0–2 years of experience as Service Desk or Technical Support with hands on experience to help users encounter to troubleshoot software and hardware hiccups and issues.
Manage IT Incidents in timely manner by mastering the ticketing systems (such as Jira, ServiceNow, or Zendesk Management to log, prioritize and track across all raised tickets.
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Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
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Perform day-to-day computer operations as listed in the Production and UAT job schedule.
Executing End-Of-Day batch processing as per Banking Cycle Checklist.
Monitor online systems activity and EOD batch processing as per daily checklist towards any abnormalities and notify/escalate to Shift Leader for advice on further action.
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