Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
Coordinate and support internal operational processes and activities related to quality assurance and quality control.
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Candidates should possess strong Troubleshooting and Technical Support skills to identify, analyze, and resolve system and user issues efficiently.
Candidates should possess solid Maintenance & Repair capabilities for hardware and software, including installing, configuring, and restoring IT equipment.
Candidates should possess Training abilities to guide users on proper system usage, basic issue resolution, and best practices in IT safety.
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