Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Generate Technical Quotations: Review client inquiries, data sheets, and process parameters to generate accurate price quotations and comprehensive technical proposals.
Valve Sizing & Selection: Perform functional sizing and selection of various valves (Control, Choke, Ball, Gate, Globe, Actuated Valves, and Manifolds) matching specific fluid, gas, temperature, and pressure conditions.
Tender & Compliance Review: Evaluate client tender documents and Piping and Instrumentation Diagrams (P&IDs) to create technical compliance tables and explicitly log deviations.
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Provide technical support to clients and internal teams, addressing inquiries and resolving technical issues promptly and effectively.
Troubleshoot and diagnose technical problems related to engineering systems, equipment, and software, identifying root causes and implementing appropriate solutions.
Perform routine maintenance and repairs on engineering equipment and systems, ensuring optimal performance and minimizing downtime.
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