Provide L1, L2 and L3 production/application support and resolve technical issues within agreed SLAs.
Monitor and analyse production and non-production environments to ensure optimal application and infrastructure performance.
Manage application and security incidents, conduct problem determination, coordinate with internal teams and vendors, and escalate critical issues when required.
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Collaborate closely with clients to understand their technical requirements and design reliable and scalable cloud architectures tailored to their needs.
Deploycloud solutions considering best practices for performance, scalability,reliability, security and cost optimisation.
Develop and maintain automation scripts and workflows to simplify repetitive tasks,promoting streamlined operations and efficiency.
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