Maintain accurate records of IT application licenses, contract renewals, billing matters as well as procurement activities to ensure timely processing and compliance with contractual requirements.
Monitor, maintain, troubleshoot LAN, WAN and Wi-Fi networks across the Head Office, Office Tower, Site Offices and Sales Gallerias to ensure stable and reliable connectivity.
Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint and Microsoft Teams, as well as user accounts and access permissions through Microsoft Entra ID (Azure Active Directory).
Identify, evaluate, onboard suppliers for IT hardware and network equipment as well as ensuring competitive pricing, product quality and supplier reliability.
Validating and remediating claims data captured by Optical Character Recognization (OCR) tool for Corporate Solution (CS) and Individual Life (IL) claims in accordance with established procedures and timelines, ensuring completeness and consistency of all submitted information.
To contribute to operational excellence by processing claims data efficiently, ensuring accuracy, and maintaining compliance with regulatory and organizational benchmarks.
The escalation points for the team if there are any issues arises. Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
Project Management - Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management (schedule, statement of requirements, test specifications, etc.), change management or trainings (facilitate internal or external training, write training materials and, in some cases, write exams and their answer keys, etc.)