Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
...
Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
...
Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
...
Working with business users to perform requirements gathering, functional analysis, and business process mapping in a software development project setting.
Converting business requirements into functional and technical specifications.
Liaise, communicate with, and manage stakeholders in a software development project.
...
Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
...
Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
...