Partner with and act as a trusted advisor to stakeholders within CSA and beyond, co-creating system designs and solution architectures for cybersecurity systems that deliver real operational impact
Provide Level 1 and Level 2 application support for business-critical applications, ensuring timely resolution of incidents, service requests, and operational issues.
Serve as a technical authority in multiple technology domains, driving strategic customer engagements and leading global, highly complex initiatives with regional and industry influence.
Lead complex service engagements from discovery and assessment through plan, high-level and low-level design, staging, implementation, migration, testing, handover and post-implementation support, focusing on Enterprise Solutions, with DC solutions as a plus