The IT Support Technician provides first level end user support for staff and students across all IT operations, and reports to the Director of IT. This is a full-time, entry level position with scope for increased responsibility over time.
Monday to Friday, 7:40 a.m. – 4:30 p.m., on campus.
Occasional adjustment to these hours may be required around scheduled maintenance windows or the start of the academic year, by prior arrangement with the Director of IT.
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Team leadership by manage and mentor the networking pre-sales team, overseeing resource allocation, workload distribution, and technical enablement to ensure peak departmental productivity.
Technical strategy, serve as the Subject Matter Expert (SME) for high-complexity enterprise and Data Center networking, providing consultative services and high-level architectural design.
Solution Design & BOM. Oversee the preparation of comprehensive technical proposals, accurate Bill of Materials (BOM), and sophisticated solution architectures for large-scale projects and public sector tenders.
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Drive BMS growth in the data center sector by engaging early with key consultants, EPCs, and owners, positioning JCI cooling solutions in design/specifications, and influencing hyperscaler regional teams to secure procurement and pre‑qualification.
Achieve assigned annual sales and gross margin targets
Prepare technical proposals, system designs, tenders and quotations
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Schedule service task with MVM and coordinate on the monthly service for chiller, cooling tower, water pump and water treatment including annual chiller ASD & quarterly legionella test.
Obtain updates on the service progress and parameter summary update from operator.
Attend site meeting with MVM and provide advice on operational related matter.
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Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
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Role Description This is a full-time, on-site Project Engineer role based in Kajang. The Project Engineer is responsible for planning, coordinating, and executing engineering projects, ensuring they are delivered on time, within scope, and in line with safety and quality standards. Day-to-day tasks include preparing project plans and schedules, reviewing drawings and specifications, coordinating with contractors and suppliers, and monitoring site progress to resolve technical and operational issues. The role involves conducting inspections, preparing reports, and supporting project documentation, as well as collaborating closely with cross-functional teams to meet client requirements. The Project Engineer also contributes to continuous improvement by identifying engineering and process enhancements and supporting adherence to regulatory and company standards.