Minimum with Diploma, Higher Diploma or bachelor’s degree in IT, Business Administration or other relevant fields.
0–2 years of experience as Service Desk or Technical Support with hands on experience to help users encounter to troubleshoot software and hardware hiccups and issues.
Manage IT Incidents in timely manner by mastering the ticketing systems (such as Jira, ServiceNow, or Zendesk Management to log, prioritize and track across all raised tickets.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Sales & Service Engineer – Treatment Southeast Asia is responsible for supporting the growth and execution of Xylem's treatment business across Southeast Asia, with primary focus on Wallace & Tiernan (W&T) chlorination systems, Leopold filtration systems, and Neptune Benson filtration technologies.
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Responsible for identification, assessment, business solicitation and market opportunities for diverse range of Testing and Certification services
Responsible for developing go-to-market strategy and tactics to achieve assigned revenue and profitability targets and grow customer base in assigned scope and geography
Support the management in reviewing, evaluating and developing pricing strategies for various product portfolios to improve profitability
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Develop and execute strategic sales plans to achieve company objectives and revenue targets for Averex's cleaning solutions.
Leverage deep product knowledge and technical expertise to effectively demonstrate and present Averex's innovative cleaning products to prospective clients, addressing their specific industry requirements and pain points.
Cultivate and manage strong, long-term relationships with key accounts, acting as a trusted advisor and primary point of contact to ensure customer satisfaction and drive repeat business.
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