Strategic Operations Management : Oversee daily functions of automotive workshops, including efficient service scheduling, vehicle maintenance, and body & paint workflows.
Customer Experience & Delight : Drive customer retention by managing the Voice of Customer (VOC) data, analyzing satisfaction scores, and implementing immediate countermeasures for service gaps.
Performance & Sales Targets : Direct the team to meet and exceed monthly sales goals, unit throughput, parts inventory velocity, and productivity metrics.
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Install, configure and provide technical support for CCTV, Access Control, Time attendance, Video Management Systems (VMS), and related security systems.
Configure and maintain TCP/IP networks, switches, routers, VLANs, VPNs and wireless devices.
Install and configure IP cameras, NVRs, servers and client workstations.
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