Building and maintaining relationships with Developers and Architects & being the key point of contact for all design related enquires and escalations to develop proprietary specifications for systems
Developing and increasing projects pipelines and business opportunities
Manage a large collection of moving projects throughout the design stage, passing these projects to sales team at the correct time to ensure a sale for the business is achieved
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Building and maintaining relationships with Developers and Architects & being the key point of contact for all design related enquires and escalations to develop proprietary specifications for systems
Developing and increasing projects pipelines and business opportunities
Manage a large collection of moving projects throughout the design stage, passing these projects to sales team at the correct time to ensure a sale for the business is achieved
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Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
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We exist to replace outdated, cumbersome legacy systems with intelligent, engineer-informed workflows built on modern AI—designed to work the way real users actually want it to work.
To establish Trackem as the preferred solution for tracking actions across major EPCIC project in Asia-Pac, Middle East & Africa
Similarly, to capture the independent operator & contractor market by providing better alternatives for Action Tracking, Incident Management, MOCs & PTW :: replacing those complex and expensive legacy tools
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Drive BMS growth in the data center sector by engaging early with key consultants, EPCs, and owners, positioning JCI cooling solutions in design/specifications, and influencing hyperscaler regional teams to secure procurement and pre‑qualification.
Achieve assigned annual sales and gross margin targets
Prepare technical proposals, system designs, tenders and quotations
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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The End User Support Engineer is responsible for delivering high‑quality on‑site and workplace IT support to ensure the stability, reliability, and efficiency of daily office IT operations. The role focuses on maintaining local workplace infrastructure, resolving technical incidents, supporting endpoint lifecycle management, and assisting with workplace technology deployments and installations.
In addition, the role supports workplace‑related service requests, including troubleshooting productivity and collaboration tools, managing user access and permissions (e.g. Active Directory account and group administration), and administering license allocation for business applications, in compliance with IT Service Management (ITSM) processes and standards.
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Own and grow a portfolio of accounts across Malaysia, consistently meeting or exceeding sales targets through new business, cross-sell, and upsell of ANSYS simulation software and services.
Understand customer engineering challenges and recommend tailored ANSYS solutions across structural, CFD, thermal, electromagnetic, multiphysics, and systems simulation domains.
Develop and execute comprehensive account plans including customer profiles, value mapping, strategy, goals, tactics, and milestones.
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