Serve as a technical authority in multiple technology domains, driving strategic customer engagements and leading global, highly complex initiatives with regional and industry influence.
Lead strategic engagements with executives, guiding transformative business decisions and shaping the customer’s technical adoption journey in alignment with long-term business goals.
Cultivate and expand high-level customer relationships and partnerships, influencing customer outcomes, bringing in new customers, and strengthening key relationships.
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Experience: 8+ years of relevant experience in technical lifecycle services, including the planning, design, implementation, and optimization of Mobile Wireless Solutions.
Core Technology: Proficient technical knowledge of 4G/5G mobile packet core architectures and nodes (such as S-GW, P-GW, MME, GGSN, ePDG, or 5G Core functions like SMF/UPF/AMF).
Standards & Flows: Solid understanding of 3GPP standards, 4G/5G mobile architectures, and associated end-to-end protocol call flows.
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Independently execute, deployment, migration, and optimization activities of robust service provider for strategic customers.
Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
Engage in customer solution discussions — connecting proposed solutions to business priorities
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Independently execute, deployment, migration, and optimization activities of robust service provider for strategic customers.
Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
Engage in customer solution discussions — connecting proposed solutions to business priorities
...
Experience: 8+ years of relevant experience in technical lifecycle services, including the planning, design, implementation, and optimization of Mobile Wireless Solutions.
Core Technology: Proficient technical knowledge of 4G/5G mobile packet core architectures and nodes (such as S-GW, P-GW, MME, GGSN, ePDG, or 5G Core functions like SMF/UPF/AMF).
Standards & Flows: Solid understanding of 3GPP standards, 4G/5G mobile architectures, and associated end-to-end protocol call flows.
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Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
Takes responsibility of task/project implementation for assigned customer engagements
Handles provisioning of phones, sites, and create and modifies dial-plan.
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Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in Cisco Contact Center technologies across Enterprise and Service Provider environments.
Strong expertise in Cisco Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as Cisco Unified Contact Center Enterprise (UCCE), Intelligent Contact Management (ICM), Customer Voice Portal (CVP), Cisco Unified Customer Voice Portal (CVP), Cisco Unified Communications Manager (CUCM), Cisco Finesse, and Cisco Unified Border Element (CUBE).
Proven experience in designing and implementing Cisco Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.
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