• Provide technical support and troubleshooting for hardware, software, networking, and system-related issues.• Install, configure, test, and maintain IT and surveillance solutions.• Perform on-site and remote support for customers.• Diagnose and resolve technical problems efficiently.• Conduct preventive maintenance and system health checks.• Prepare technical reports, documentation, and service records.• Coordinate with vendors and internal teams to resolve complex technical issues.• Assist in project implementation, commissioning, and customer training.• Other duties assigned by superior.
Drive sales growth by promoting PPE, industrial hardware, power tools, and industrial solutions to manufacturing, engineering, construction, and industrial customers.
Drive sales growth by promoting PPE, industrial hardware, power tools, and industrial solutions to manufacturing, engineering, construction, and industrial customers.
Project Tracking & Management • Track NPD projects from initial customer enquiry through product development to commercial readiness.• Monitor project timelines, milestones, outstanding tasks and approvals to ensure timely completion.• Identify potential delays and coordinate follow-up actions with relevant stakeholders. 2. Customer Management & Coordination• Act as the key coordination contact between customers, packaging suppliers, R&D and internal departments. • Communicate project updates, clarify customer requirements and follow up on feedback, samples and approvals. • Maintain effective communication to ensure customer expectations and project requirements are met. 3. Packaging Development & Supplier Coordination • Coordinate packaging sourcing, quotations, specifications, samples, customisation and supplier lead times. • Liaise with packaging suppliers on pricing, MOQ, production schedules and delivery arrangements. • Maintain packaging records and track packaging development progress to meet project requirements.4. Costing & Quotation Management • Prepare preliminary and final product costing based on formulation references, packaging costs and other relevant cost components. • Coordinate with R&D, Purchasing and suppliers to obtain accurate costing information.• Prepare quotations for internal review and follow up on customer feedback, pricing changes and commercial approvals.5. Project Documentation & Reporting • Maintain accurate project records, costing sheets, packaging master lists and project updates • Prepare project status reports and highlight outstanding tasks, risks and delays to the NPD Manager. • Ensure project documentation and activities comply with established NPD workflows and approval processes.
Supervise and control daily production activities to ensure production schedules are followed and output targets are achieved in accordance with company requirements.
Identify and pursue new sales opportunities within the heavy industrial and machinery sector in the Klang area, leveraging market research and networking to generate leads.
Drive sales growth by promoting PPE, industrial hardware, power tools, and industrial solutions to manufacturing, engineering, construction, and industrial customers.
Drive sales growth by promoting PPE, industrial hardware, power tools, and industrial solutions to manufacturing, engineering, construction, and industrial customers.