Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Posted
a month ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Establish and maintain appropriate relationships with customers, enabling the company to be active & leading, speedy response time, highly profitable, excellent payment collection position at all time.
External communication with customers, consultants, general contractor, supervision, design institute and other construction units, manage site activities to ensure compliance to quality standards.
Internal communicate and work closely with sales, engineering, project engineer, procurement and other departments to ensuring the overall company objectives/performance is achieved.
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Data Transformation: Clean, process, and analyze large datasets generated from drone missions to support operational decision-making.
Visual Reporting: Create intuitive 2D/3D maps and visual dashboards that translate complex imaging and geospatial data into actionable reports for management.
Spatial Processing: Utilize Python scripting to automate workflows within QGIS and other mapping software for processing plantation imagery.
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Candidates should possess strong Sales Engineering skills to interpret technical requirements and recommend appropriate industrial solutions.
Candidates should possess Technical Support capabilities to assist customers with product selection, troubleshooting, and application guidance.
Candidates should possess effective Communication skills for presenting technical information clearly and collaborating with customers, suppliers, and internal teams.
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Lead and guide a team of solution architects in delivering architectural solutions that meet project requirements and align with organizational standards.
Collaborate with cross-functional teams to ensure architecture projects are executed efficiently and in line with architectural guidelines.
Participate in the development and implementation of architectural strategies and standards.
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Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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Century Software (Malaysia) Sdn Bhd, a subsidiary of Censof Holdings Berhad, is a leading provider of financial management and software solutions. Our mission is to empower businesses with innovative technology that drives growth and efficiency. We are seeking dynamic and talented individuals to join our team and contribute to our continued success.
You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken.
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken.