to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer...
to ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure
to assist the Program Manager to train and guide junior team members.
Act as a focal point for all support related queries and issues...