Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
Architectural Guidance: Review, validate, and optimize proposed solution designs, focusing on optimal architectural patterns for the migration to .NET 8.
Empower authorised distribution partners across APAC by providing expert training to effectively demonstrate and implement Trimble's geospatial solutions.
The IT Support Engineer / Junior Technologist is based in our Kuala Lumpur office and looks after IT for the 1000heads APAC business, roughly 40 people across Kuala Lumpur, Sydney, Melbourne and Tokyo. The role splits three ways: around 40% is day-to-day IT support for APAC, around 10% is working with our global IT team in London and covering the occasional out-of-hours request, and the remaining 50% is spent on regional technology projects alongside our Technical Director, AI Specialist and Full Stack Developer.
Support the planning, coordination, and delivery of application, infrastructure, regulatory, and technology transformation projects. Work closely with Project Managers, Systems Analysts, Technical Leads, vendors, business users, and infrastructure teams to ensure project activities are executed according to agreed timelines and deliverables.
Review and plan resources such as provide estimation on man-days required base on total testcases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT.
Review and plan resources such as provide estimation on man-days required base on total testcases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT.
Work with clients and lead Avanade Across Pillars in planning, designing, building, testing, and maintaining Customer Engagement (CE) / D365 CRM solutions - across Online/On-prem Modules & Power Platforms
Develop template-based and custom Xsolla Pages for partner projects using site builder platforms (e.g., Webflow, Wix, Squarespace) and custom code solutions.
Support pre-sales technical discovery and qualification for qualified opportunities, especially enterprise, strategic, API-heavy, or high-potential clients.
Architectural Guidance: Review, validate, and optimize proposed solution designs, focusing on optimal architectural patterns for the migration to .NET 8.