Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Review and validate cutsheets against project design specifications, client requirements and standards, and regulatory and industry compliance requirements. Ensure all products meet performance, capacity and installation criteria prior to approval, and provide technical sign-off for product selection where required.
Embed supportability requirements throughout the product lifecycle by partnering with Product Management and Engineering teams during planning, design, development, and release phases.
Troubleshoot and resolve end-user issues spanning hardware, software, applications, network. Log all cases in the ticket management system and provide timely status updates through resolution.
Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
Responsibilities:- Carry out commissioning, troubleshooting and repairs of electro-hydraulic driven equipment used in ports. - Comply to safe work procedures and maintain good housekeeping of work area.- Provide service findings/reports to the Service Engineer/Supervisor.