Candidates should possess strong skills in Technical Support, including assisting users with hardware and software issues and providing clear, customer-focused communication.
Candidates should possess skills in Computer Maintenance and Computer Repair, including performing preventive maintenance, replacing components, and ensuring reliable system performance.
Candidates should possess skills in Troubleshooting, including diagnosing system failures, identifying root causes, and implementing effective solutions in a timely manner.
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Create high-quality technical documentation, including user manuals, installation guides, service manuals, and troubleshooting guides. Translate complex technical information into clear, concise, user-focused content that meets applicable standards and requirements.
Create, edit, and maintain documentation for Product Inspection solutions. Review and revise content to ensure accuracy, consistency, and clarity. Support product launches by delivering complete and timely documentation.
Work closely with product managers, engineers, software developers, service teams, and Subject Matter Experts (SMEs) to gather, validate, and maintain technical information. Develop a strong understanding of products and services to ensure documentation accuracy.
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Support and troubleshoot Oracle Fusion Cloud ERP Modules, PaaS migration modules to support operation as Order Management, Procurement, Inventory, Supplier Portal, eTender, Project/Contract/Financial, EDS, NCR.
Support the end-to-end process from tender to Project to Design to Bill of Material specification to Production Schedule to Work Order to Inventory to Delivery to AR Billing.
Support the end-to-end process of Production Schedule to Replenishment to sourcing to Purchasing to Inventory Management to Supplier Invoice Matching to Payment Processing.
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Own the end-to-end recruitment process for technical positions across Engineering, Product, Data, AI, Machine Learning, Infrastructure, DevOps, Cybersecurity, QA, and related functions.
Partner with hiring managers and senior leaders to define hiring requirements, interview strategies, talent profiles, and workforce planning priorities.
Act as a trusted talent advisor by providing market intelligence, talent mapping, compensation insights, and hiring recommendations.
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Create high-quality technical documentation, including user manuals, installation guides, service manuals, and troubleshooting guides. Translate complex technical information into clear, concise, user-focused content that meets applicable standards and requirements.
Create, edit, and maintain documentation for Product Inspection solutions. Review and revise content to ensure accuracy, consistency, and clarity. Support product launches by delivering complete and timely documentation.
Work closely with product managers, engineers, software developers, service teams, and Subject Matter Experts (SMEs) to gather, validate, and maintain technical information. Develop a strong understanding of products and services to ensure documentation accuracy.
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Create and pursue leads from various sources and convert them into offers to order to sales in timebound manner by engaging customers through digital modes (telephone/ emails).
Will have monthly targets for order booking and shipping.
The variable incentive will be linked to orders/shipment numbers. The activities involved in delivering the results will comprise of:
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Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers
Uphold product formulation guidelines and ensure procedure compliance to drive improvements in product quality, cost efficiency, performance, and manufacturing simplicity
Execute product formulation work at laboratory and pilot scale, ensuring reliable and high-quality outputs that meet both customer expectations and business standards
Manage product development projects end-to-end, ensuring resources are planned effectively and deliverables are met on schedule
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Century Software (Malaysia) Sdn Bhd, a subsidiary of Censof Holdings Berhad, is a leading provider of financial management and software solutions. Our mission is to empower businesses with innovative technology that drives growth and efficiency. We are seeking dynamic and talented individuals to join our team and contribute to our continued success.
Manage key customer accounts and relationships effectively, ensuring consistent achievement of sales objectives and long-term partner satisfaction
Identify and develop new business opportunities across priority customers, key projects, and untapped customer segments to drive continuous commercial growth
Conduct in-depth market surveys and analyze competitor trends, customer dynamics, challenges, and product developments to inform business strategy and planning
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Assist IT Area Manager in executing IT tasks assigned for a specific business units.
Assist Local IT in executing routine and repetitive tasks such as contacting and pushing end users in patching, upgrading their computers.
Assist Local IT in fulfilling IT tasks that fall under Local IT’s responsibilities such as setting up computer, managing IT equipment and lifecycle of the equipment.
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Create and pursue leads from various sources and convert them into offers to order to sales in timebound manner by engaging customers through digital modes (telephone/ emails).
Will have monthly targets for order booking and shipping.
The variable incentive will be linked to orders/shipment numbers. The activities involved in delivering the results will comprise of:
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Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
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Create and pursue leads from various sources and convert them into offers to order to sales in timebound manner by engaging customers through digital modes (telephone/ emails).
Will have monthly targets for order booking and shipping.
Engaging telephonically customers’ Technical and procurement functions for sale of lab instrumentations and reagents.
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