Lead and mentor the IT Support Team to ensure high-quality service delivery.
Assign and prioritize support tasks and projects to team members.
Collaborate with infrastructure, systems, and application teams to resolve issues related to ERP, domain servers, networks, WMS, MRP, and other group IT systems.
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• Ability to install, configure, troubleshoot, and resolve issues with PCs, operating systems, workstations, laptop hardware/software, printers, door access, and CCTV both on-site and remotely.
• Administration, planning, support, and installation of Windows-based systems and some Linux machines.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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