Technical Support Engineer, a Level 2 (L2) support role focuses on diagnosing, isolating, and resolving complex technical issues related to their Critical Event Management (CEM) platform.
Key Responsibilities
· Incident Resolution: Isolate, diagnose, and reproduce complex technical issues escalated from L1, maintaining high uptime and performance of SaaS products.
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We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
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Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
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Supports the service delivery of the information and technology (IT) services and working with teams within Group Technology together with establishing relationships with staffs within the bank, other entities within the group and external parties/vendors, to provide services with a high degree of commitment and timeliness in meeting established performance standards and user satisfaction.
The incumbent shall ensure that staffs/users benefit from his/her expertise through the services, advices and recommendation.
The Service Desk Analyst primary responsibility is to manage IT Incidents and IT Service Requests on an end-to-end basis, being the frontline of Information Technology.
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Supports the service delivery of the information and technology (IT) services and working with teams within Group Technology together with establishing relationships with staffs within the bank, other entities within the group and external parties/vendors, to provide services with a high degree of commitment and timeliness in meeting established performance standards and user satisfaction.
The incumbent shall ensure that staffs/users benefit from his/her expertise through the services, advices and recommendation.
The Service Desk Analyst primary responsibility is to manage IT Incidents and IT Service Requests on an end-to-end basis, being the frontline of Information Technology.
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Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
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Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
...
Lead on local part development activity to achieve project timeline.
Liaise with assigned suppliers for overall development activity (sample preparation, part testing, tooling and jig fabrication, racking and etc.) to ensure suppliers can achieve the event timeline.
Perform quality activity (process audit at supplier's site, APQP documentation) to ensure consistency on achieving targeted quality result and delivery of good parts to plant as per Mazda standard.
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Lead on local part development activity to achieve project timeline.
Liaise with assigned suppliers for overall development activity (sample preparation, part testing, tooling and jig fabrication, racking and etc.) to ensure suppliers can achieve the event timeline.
Perform quality activity (process audit at supplier's site, APQP documentation) to ensure consistency on achieving targeted quality result and delivery of good parts to plant as per Mazda standard.
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Partner collaboratively with operations to analyze and develop recommendations regarding failures and lost production and identify and implement solutions to improve the system, standard work and processes.
Implement and audit leading operational practices and purposefully raise performance by monitoring key performance indicators.
Responsible for leveraging the most effective approach to identify, monitor, and where applicable, implement continuous improvement and best practices initiatives.
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Why join Ericsson?At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world’s toughest problems. Youll be challenged, but you won’t be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Why join Ericsson?At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world’s toughest problems. Youll be challenged, but you won’t be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.