Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
Provide timely and effective support to Singtel external and internal end-users through various available channels like phone and email within the target Service Level.
Provide timely and effective support to Singtel external and internal end-users through various available channels like phone and email within the target Service Level.