Service Ownership: Own end-to-end service delivery for a portfolio of on-premise and private cloud AI deployments, meeting agreed service levels for availability, inference latency, throughput, and support responsiveness. Maintain an accurate configuration baseline for every environment, and lead regular service reporting and reviews through to senior stakeholders.
Coordinate client appointments, home medical visits and related care arrangements, and keep client records and service information accurate, up to date and shared with the relevant parties.
Perform Desktop Support services to users which includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
As an Ops Support Executive, End User Computing & Svc Desk, the broad area of your job responsibilities will cover the following: • Responsible for assigning, disposal, deploying, and managing IT assets • Perform asset management & update asset records. • Perform troubleshooting for client platform related problems. • Perform follow-up with vendor on replacement of hardware. • Perform service request related to client platforms. • Ensure service level meet requirement. Propose and implement action plan when required. • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties • Involve in client platform implementation/upgrade project • Adhoc Duties as assigned
Provide day-to-day IT service desk support to internal users, including troubleshooting computers, laptops, networks, office applications, equipment, BYOD devices, door access system and other ad-hoc IT requests.
