Possess a Bachelor's Degree in Engineering, Construction Management, Quantity Surveying, Project Management, Architecture, Occupational Safety & Health, or other relevant disciplines.
Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.