Develop comprehensive documentation that meets organizational standards in area of IT Operations
Research, outline, write, and edit content, working closely with various IT operations teams to understand requirements
Gather information from subject-matter experts and develop, organize, and write Standard operations procedures, procedure manuals & process documentation
Research, create, and maintain information templates that adhere to best practice standards
Develop training material for IT Operations where needed.
JOB REQUIREMENTS:-
Able to process quickly and understand complex subject matter
Experience in writing documentation and procedure manuals for IT operations will be a plus
Good written and communication skills, with a keen eye for detail
Able to multiple tasks and a result oriented individual.
NextLabs (Malaysia) Sdn Bhd
Technical Writer
NextLabs is looking for a technical writer to produce impactful documentation for our award-winning Information Risk Management products. You will be responsible for communicating the function, use, and value of our products to administrators, end-users, developers, system integrators, and IT architects. Join a rapidly growing company that delivers solutions for an increasingly critical component of information technology.
Acting as owner for all product documentation in your area, your core responsibility will be to document features and products and keep pace with our rapid software development lifecycle. You will also participate in design, review, and testing cycles, playing the role of anticipating the impact of new products and technologies for our users. The team here is genuinely excited about our cutting-edge products. We are seeking a candidate who shares our enthusiasm and commitment to excellence.
In addition, you will be involved in writing content for our SaaS (Software as a Service) product website, and editing the UI text for the website. Ideally, you will have some technical product marketing writing skills for this task.
Responsibilities
• Own all documentation in your product area.
• Gather information from developers and product managers and estimate the effort for documentation.
• Write content for our SaaS (Software as a Service) product website.
• Edit the UI text for the SaaS (Software as a Service) product website.
• Drive documentation projects from start to finish and keep pace with agile development.
• Produce documentation that is complete, accurate, and easy to understand.
• Learn and deepen your knowledge of NextLabs products and integrated third-party products.
Required Skills
• 4+ years of experience in writing technical documentation for enterprise software applications.
• Knowledge of FrameMaker and Oxygen XML Editor.
• Ability to write clear, succinct and accurate documentation, including conceptual information and procedural instructions for administrators, developers and end-users.
• Ability to work independently with minimal supervision.
• Ability to ramp up quickly on new technologies.
• Excellent interpersonal communication skills and ability to work with globally dispersed teams.
Desired Skills
• Some knowledge of DITA XML standard.
• Experience with risk management or identity management software products.
• Experience developing documentation systems for applications in the Cloud.
We are seeking a skilled Technical Writer to join our dynamic team. As a crucial member of our documentation team, you will be responsible for crafting comprehensive Requirement Specifications and Design Specifications documentation for both software and hardware projects.
Innovation Associates Consulting is a leading player in management consulting, technology, and talent management. With over 10 years of client engagement in both public and private sectors, we have deep experience in helping companies grow, expand, and transform. Our team of 180 experienced consultants and industry specialists, professionally managed by former partners of global consulting companies, strive to be a competitive player in the market.
NextLabs is the leading provider of policy-driven information risk management (IRM) software for large enterprises, provides an exciting opportunity for Technical Writers to join hands with highly talented product development teams in producing documentation for the next generation data protection and entitlement manager products. Our customers include many prominent enterprises in Aerospace & Defense, Financial Services, and High-Tech Manufacturing and Engineering industries. NextLabs’ flagship data protection and entitlement management products, Enterprise Data Protection and Compliant Enterprise, combine with the CloudAz XACML-based policy management platform with integrated content aware and identity-driven enforcement technology to offer the most comprehensive information risk management (IRM) solution. Our products preserve confidentiality, prevent data loss, and ensure compliance across more channels and more points, within a single unified solution with the unmatched user acceptance and Total Cost of Ownership (TCO).
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1. Prepare, review, revise, and maintain technical documents, including Service Request Work Order, Labour and Pricing Catalogues.
2. Gather and analyse technical and product information from various sources to document new or changing product functionality, labour effort and infrastructure costing.
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The ideal candidate will have a strong background in technical writing, combined with expertise in system testing methodologies.
Key Responsibilities:
- Collaborate with the development team to understand software requirements and design specifications.
- Develop comprehensive test plans and test cases to effectively evaluate software functionality and performance.
- Execute manual and automated tests to identify defects, bugs, and performance issues.
- Document test results, including detailed defect reports and technical write-ups.
- Work closely with developers to troubleshoot and resolve issues in a timely manner.
- Conduct regression testing to ensure software stability across different releases.
- Participate in the continuous improvement of testing processes and methodologies.
- Stay updated on industry best practices and emerging technologies in software testing.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Proven experience as a Software Tester or Quality Assurance Engineer.
- Strong proficiency in technical writing, with the ability to articulate complex technical concepts clearly and concisely.
- In-depth knowledge of software testing methodologies, tools, and best practices.
- Experience with system testing, including functional testing, regression testing, and performance testing.
- Familiarity with automation testing frameworks such as Selenium, JUnit, or TestNG is a plus.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
- ISTQB certification or equivalent is preferred.
Benefits:
- Competitive salary and benefits package.
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We live and breathe audio. We are driven by the passion to create audio solutions that make a difference. The business with consumer devices such as headphones, soundbars and speech-enhanced hearables is now operated by Sonova Holding AG under the license of Sennheiser.
With the well-known Sennheiser brand, the company stands for premium quality in the field of audio products. In order to remain among the best in its field, Sonova Consumer Hearing is always on the lookout for outstanding talent for the Sennheiser brand. The company is headquartered in Wedemark, Germany, with approximately 650 employees worldwide.
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