As an Agent & Prompt Engineer, you will design, build, and own LLM-powered agents that run in production. Your responsibilities will include:
Build, maintain, and improve production AI chatbots and agents (e.g. the customer-service buyer bot), owning prompt design, tool/function-calling, and conversation flows
Translate business problems into agentic workflows — decompose tasks, wire up tools, APIs, and knowledge bases, and orchestrate multi-step agents
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Act as the site point of contact for internal and external stakeholders involving communication and relationship management.
Meet daily hours of operations, on call requirements and response during rotations.
Manage minor and support major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA’s as required.
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We are seeking an experienced and service-oriented Head, of Section to manage our offshore application support team and serve as the primary liaison between business users in Singapore, technology teams, and external vendors. This is a critical leadership role responsible for ensuring the stability, availability, performance, and continuous improvement of our front-to-back trading application landscape.
The successful candidate will lead a team supporting mission-critical applications across the trading ecosystem, ensuring systems operate reliably on a 24x5.5 support model, meeting business expectations, regulatory obligations, and service level commitments. The role requires strong stakeholder management skills, operational excellence, and the ability to coordinate incident resolution, problem management, platform monitoring, vendor engagement, and service improvement initiatives.
Working closely with business users, infrastructure teams, cybersecurity teams, vendors, and regional technology partners, the Application Services Lead will drive operational stability, improve support processes, and ensure a high level of service delivery across all supported platforms.
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