Assist in the end-to-end payroll process, ensuring accurate and timely processing of monthly payroll, including verification of overtime, attendance allowances, and other payroll-related claims.
Maintain and update employees' attendance, leave, and payroll records to ensure data accuracy and compliance.
Administer employee benefits and claims, including medical, dental, SOCSO, and other statutory or company-related claims.
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Provide first-level support to ERP system users, including login, access, transaction, printing, reporting, workflow, and general system usage issues.
Record and document ERP issues with the necessary information, such as affected users, transaction details, error messages, screenshots, steps performed, and business impact.
Escalate unresolved ERP issues to the ERP vendor or relevant service provider and follow up until the issue is resolved.
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Strong knowledge of card systems and transaction flows, with expertise in operations, processing, reconciliation, connectivity, and certification, plus experience across retail banking and core systems such as loans, LOS, ATMs, and core banking platforms.
Experience with core banking and card system integrations, including third-party service providers and payment networks.
Strong ability to translate complex business requirements into clear, comprehensive solution designs and functional specifications, ensuring alignment with enterprise architecture standards and Cards domain needs.
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