Partnership Support: Assist in managing relationships with key partners across telco, bills, and digital lifestyle segments (e.g. app stores, streaming, productivity platforms).
Perform installation, termination, testing, troubleshooting and maintenance of structured cabling and related network infrastructure at customer sites, ensuring all works are completed safely, accurately and according to project requirements.
Work with the Joint build partners, customers and internal business/commercial teams and implement new subsea cable projects through diverse, secure and practical routes that meet all stakeholders needs and where there is a customer demand.
Be part of project deployment team, understand objectives of the project, participate in solutioning design, review and project requirements gathering. Be involved in project roll out, including setting equipment / network in the lab, configuration, testing and review improvement in project quality.
Fault Management: Monitor network alarms, troubleshoot incidents, coordinate with the Maintenance Agency (MA), provide updates to users, perform preventive maintenance, and ensure backup/restore of NMS data.
Evaluate emerging RAN technologies, vendor solutions, and 3GPP Releases (e.g., Release 17, Release 18/5G-Advanced and Release 19 features) to support network evolution and technology roadmap planning.
Voice Infrastructure Support: Provide day-to-day support for the bank's voice infrastructure, including Cisco Unified Communications Manager (CUCM), Webex, NICE recording systems, and Microsoft Teams for instant messaging, meetings, and voice capabilities.