Act as floor manager during assigned shifts, ensuring all Customer Service Executives are properly guided and supported throughout the shift.
Monitor real-time floor coverage and queue levels, and step in to personally handle customer enquiries whenever there are fewer agents available on the floor.
Handle inbound and outbound customer enquiries through phone calls, email, live chat and other digital channels, as needed.
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Drive territorial sales performance to meet or exceed budgeted goals, ensuring consistent revenue growth and responsible expense management.
Collaborate with Sales and Marketing teams to prepare quotations, win tenders/contracts, and expand account coverage across the dialysis market.
Develop and maintain strong, long-term relationships with healthcare professionals, distributors, and internal teams to support sustainable growth.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.