Conduct in-depth analyses using internal data as well as external primary and secondary sources to uncover key value drivers and identify growth opportunities
Improve the basic search quality and user experience: Optimize query analysis and text relevance matching. Understand e-commerce video content and implement multi-modal matching. Improve users' perception of product authority, and deeply participate in the design and implementation of core search products. Comprehensively improve the end-to-end shopping experience from browsing to after-sales.
Support daily monitoring and investigation of seller and product risk cases across Southeast Asia (SEA) markets, including escalations, case reviews, and identification of similar or high-risk sellers and listings, with AI tools used where helpful to improve efficiency.
Product Development & Optimization: Assist in designing and improving LIVE ecosystem governance tools and strategies to enhance content quality and platform safety. Develop user education strategies to promote positive engagement and prevent violations in the livestreaming community.
Conduct fraud investigations to identify suspicious trends and resolve escalated issues from cross functional teams taking into consideration risk versus customer impact
Design and implement a unified data development platform to improve the efficiency of global data producers, including intelligent IDE capabilities, workflow management, and multi-engine integration.
Conduct fraud investigations to identify suspicious trends and resolve escalated issues from cross functional teams taking into consideration risk versus customer impact
Tool and SOP Utilization: Learn and effectively use a variety of internal tools and platforms. Apply Standard Operating Procedures (SOPs) accurately to perform daily tasks and ensure operational consistency.