Oversee and govern transit ticketing systems to ensure operational stability, reliability, and compliance with the governance framework and policies.
Coordinate with cross-functional teams and service providers to review new requirements, deliver system enhancements and manage change initiatives to improve commuter experience.
Manage contracts with transit ticketing system service providers by defining and reviewing requirement specifications and terms and conditions, and seeking management approval for contract renewals.
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Oversee and govern transit ticketing systems to ensure operational stability, reliability, and compliance with the governance framework and policies.
Coordinate with cross-functional teams and service providers to review new requirements, deliver system enhancements and manage change initiatives to improve commuter experience.
Manage contracts with transit ticketing system service providers by defining and reviewing requirement specifications and terms and conditions, and seeking management approval for contract renewals.
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We are seeking a dedicated and skilled Senior Technical Support Engineer to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing technical support, troubleshooting issues, and delivering effective solutions. As a Technical Support Engineer, you will work closely with customers, internal teams, and third-party vendors to resolve technical issues promptly.