Lead end-to-end management of SAP AMS, Application Development, and project portfolios, ensuring adherence to defined scope, schedule, budget, and quality parameters.
Establish and manage a robust governance and reporting framework across all SAP workstreams.
Engage IT and business stakeholders regularly to provide program updates, gather feedback, and identify additional business opportunities.
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Provide Regional Technical & Commercial Leadership by serving as the subject matter expert in flame retardant technologies, formulation development, fire safety standards, regulatory compliance, and application engineering, translating technical capabilities into customer value and business opportunities.
Drive Solution-Based Business Growth by partnering with principals, customers, and country sales teams to develop and commercialize flame retardant solutions, expand into new applications and markets, and accelerate portfolio growth across Asia Pacific.
Lead Portfolio Strategy & Profitability for the regional flame retardants portfolio, including ATO, ATH, Synthetic MDH, Brucite, Zinc Borate, phosphorus-based and brominated flame retardants, delivering sustainable growth, margin expansion, and market share gains.
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Bachelor's degree or above with 5+ years of product management experience in contact center or customer service platforms, including end-to-end ownership of greenfield builds or large-scale platform evolution.
Must-have: Hands-on experience designing and delivering multi-channel customer service platforms encompassing global voice/CC, online social media, and email ticketing. Deep familiarity with the full-stack architecture and integration model across the customer service platform → contact center (CC) → number provider → telecom carrier chain, including operational and maintenance frameworks.
Strong command of SIP/RTP and related communication protocols. Familiarity with open-source telephony frameworks such as FreeSWITCH/OpenSIPS. In-depth understanding of cross-border voice communication links (international trunking, local breakout gateways, number routing, etc.) and relevant compliance requirements (GDPR, PDPA, local telecom regulations, etc.).
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Overall roadmap planning: unpack a broad, cross-functional initiative into specific workstreams, help teams define scope, deliverable, and schedules, and coordinate release planning across your team for multiple stakeholders
Create and drive the strategic vision for the product, while also enabling continuous improvement during feature development, ensuring learnings are captured, shared, and integrated.
Manage complex stakeholder relationships who have significant impact on product performance and success. Ensure that they are aligned with the product and company’s strategic vision and goals.
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