Support the full range of Cepheid products and deliver installation, maintenance, repair, troubleshooting, technical training, and customer support for hardware, software, and connectivity solutions.
Build strong customer relationships by delivering high-quality service, resolving customer issues, providing timely updates, and identifying potential business opportunities through effective customer engagement.
Achieve service KPIs by maximizing system performance, minimizing downtime, increasing service contract adoption, maintaining accurate issue tracking, complying with quality management system requirements, and performing additional duties as assigned by management.
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Demonstrated ability to handle prescriptions safely and accurately, including interpreting medication orders and supporting proper dispensing processes.
Knowledge of pharmacy operations and workflows, with experience working in a hospital or clinical pharmacy setting.
Hands-on experience as a pharmacy technician, including medication preparation, labeling, and adherence to relevant regulations and guidelines.
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Technical On-Site Operations: Lead site commissioning, installation supervision, preventive maintenance, and troubleshooting for specialized electro-mechanical systems.
Diagnostics & Troubleshooting: Diagnose operating errors, identify root causes, and implement efficient technical solutions to maintain high equipment reliability and customer satisfaction.
Vendor & Customer Coordination: Serve as the direct liaison for client interactions, delivering both remote and on-site support while coordinating activities with end-users and appointed vendors.
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Testing, Commissioning & Maintenance: Perform testing, commissioning, troubleshooting, and maintenance activities for Siemens medium-voltage and low-voltage switchgear systems.
Technical Support & Service Delivery: Support site installation, supervision, and customer service activities to ensure successful project execution and system performance.
Fault Investigation & Problem Resolution: Carry out fault diagnosis, troubleshooting, and rectification activities at customer sites to minimize downtime and optimize system reliability.
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Coordinate and review inputs from the various Engineering disciplines, functional departments, and sub-contractors contributing to the Engineering portion of a project
Coordinate and ensure the generation of deliverables, reports, and procedures required for the engineering portion of the project
Support management of the Engineering portion of the project as directed by the Project Manager
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Lead and execute all aspects of New Product Introduction (NPI) activities, ensuring customer validation and acceptance. This includes developing and designing network configurations tailored to specific customer requirements.
Conduct engaging product demonstrations and proof-of-concept trials to showcase new solutions, as well as executing comprehensive acceptance tests in both Nokia labs and customer environments.
Facilitate workshops and perform fault analysis to resolve issues during NPI activities.
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