Service Quality Optimization: Develop measures for the continuous maintenance and optimization of service quality standards
Monitoring & Review: Monitor customer interactions and documentation (calls, cases, and chats) to ensure they correspond to set GPC quality standards and service guidelines
Soft Skills Coaching: Lead activities to increase the quality of advisor documentation and soft skills through regular feedback and targeted coaching sessions
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As part of your trainee program, you will be assigned to IT functions at Evonik Industries AG and get to know the spectrum from Digitalization Strategy, Demand IT, IT Products and Delivery IT to Data & Analytics.
You will also have involvement in topics such as Cyber Security, Cloud, Supply Chain Operations.
You will gain an insight into the operational business and get to know the strategic side of our IT
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The Intern role is an on-site position based in Petaling Jaya, supporting the training, events and consulting operations of Conseiller Consulting. As part of our energetic and exciting team, the intern will gain hands-on experience in a dynamic and collaborative working environment.
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Currently pursuing or recently completed a diploma or degree in a relevant field (e.g., Business, Communications, Education, Human Resources, Psychology) is an advantage.
Basic office software (e.g., word processing, spreadsheets, presentations) and comfort with online collaboration tools.
Positive attitude, willingness to learn, and openness to feedback in a training-focused environment.
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Applicants must be Malaysian citizens to be considered for this role.
Engineering: Focuses on optimizing production processes, implementing new technologies, and ensuring that our facilities operate at peak performance.
Production: Involves managing the day-to-day operations of our manufacturing lines, ensuring that we meet production targets while adhering to safety and quality standards.
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Mempelajari kemahiran dan pengalaman baru dalam memberikan perkhidmatan.Menghasilkan produk berkualiti dan layanan yang pantas dan mesra.Memastikan keadaan McCafe bersih dan kemas.Berpesonaliti menarik, bertenaga dan berkelakuan positif.
Mempelajari kemahiran dan pengalaman baru dalam memberikan perkhidmatan.Menghasilkan produk berkualiti dan layanan yang pantas dan mesra.Memastikan keadaan McCafe bersih dan kemas.Berpesonaliti menarik, bertenaga dan berkelakuan positif.