Deliver UX and heuristic/usability analysis using appropriate methodologies and techniques.
Conduct end-to-end user testing. Plan, recruit and report using qual and quant (where possible) to provide high value insights into the customers’ needs and pain points.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
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Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
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