Prepare and serve drinks following standard recipes and techniques Ensure consistency of taste, quality, and presentation of beverages by following company standards Engage with customers, answer their questions, and provide information about coffee beans, brewing methods, and menu offerings Handle customer inquiries, resolve complaints, and address concerns professionally and empathetically Follow health and safety guidelines, including proper handling and storage of perishable items, cleaning schedules, and sanitation procedures Collaborate with other baristas and team members to ensure smooth operations and efficient service during peak periods Perform any ad-hoc tasks as assigned by the leader