Support the implementation, maintenance, and continuous enhancement of the organisation's Third Party Risk Management (TPRM) framework.
Oversee third-party risk activities across the supplier lifecycle, including due diligence, risk assessments, ongoing monitoring, outsourcing governance, and remediation tracking.
Conduct quality assurance reviews to ensure business units comply with established governance standards, internal policies, and applicable regulatory requirements.
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Technology Shared Services Delivery & Process ManagementLead and support the mobilisation, stabilisation, and progressive scale-out of the VGO Technology Shared Services function—initially focused on ICR and subsequently expanding coverage across all TG divisions.Define, maintain, and operationalise the Shared Services service catalogue, standard operating procedures (SOPs), control checkpoints, escalation paths, RACI model, and management reporting cadence under VGO leadership.Lead and coordinate the standardisation of vendor administration, procurement coordination, and governance support activities that are currently fragmented across TG delivery teams.Oversee and manage the day-to-day activities of Shared Services team members and contractors, covering onboarding, lifecycle management, financial tracking, spend management, reporting, and vendor administration.
Vendor Lifecycle, Procurement & Service Delivery ControlsManage operational coordination of vendor onboarding, extensions, renewals and offboarding, ensuring agreed service levels, documentation completeness and policy compliance.Coordinate PRF/PO processing, procurement follow-ups, vendor data maintenance and exception handling in collaboration with TG stakeholders, Procurement, Finance, Risk and vendors.Apply maker-checker controls and operational evidence standards to ensure accurate, complete and auditable vendor lifecycle records.Track service performance, open actions, ageing items and SLA breaches, and escalate material risks or bottlenecks for timely resolution.
Financial Control, Spend Reconciliation & Governance ReportingSupport vendor spend reconciliation, invoice verification, GR posting coordination, accrual tracking and validation of charges against approved contractual and SOW terms.Prepare and maintain TG-wide dashboards covering vendor headcount, spend, onboarding SLA, renewals, exceptions, risk indicators, control status and operational performance.Maintain vendor operational data quality, reporting consistency, governance evidence capture and audit readiness in line with VGO standards.Support management reviews by consolidating operational data, highlighting key issues, preparing insights and tracking follow-up actions for VGO and TG leadership.
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Develop and maintain a structured pipeline of potential principals (manufacturers and solution providers) in close collaboration with the regional Principal Search team and country sales teams.
Identify gaps in the existing product portfolio and engage agencies that complement current strengths or unlock new growth segments.
Evaluate, select, and onboard new suppliers identified by regional and country-level Principal Search teams.
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Develop and maintain a structured pipeline of potential principals (manufacturers and solution providers) in close collaboration with the regional Principal Search team and country sales teams.
Identify gaps in the existing product portfolio and engage agencies that complement current strengths or unlock new growth segments.
Evaluate, select, and onboard new suppliers identified by regional and country-level Principal Search teams.
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As part of our continued digital transformation, we are looking for an IT Support Executive to join our Technology & Digital Strategy team. If you enjoy solving problems, supporting users and working with business technology, we would love to hear from you.
The IT Support Executive is responsible for providing first-line IT support and assisting with the day-to-day management of our digital systems across multiple travel and aviation brands. The role covers user support, Microsoft 365 administration, website maintenance, business applications and coordination with external technology vendors.