Act as the primary focal point and key interface between customers and internal functional teams, ensuring effective communication and customer satisfaction.
Coordinate cross-functional activities involving Engineering, Purchasing, Planning, Quality, Operations, and Production teams to meet customer requirements and business objectives.
Manage customer programs throughout the product lifecycle, from new product introduction (NPI) through mass production and end-of-life management.
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Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs.
Liaise with customer on quality and RMA issues (CAR, audits, etc.) including attending to periodic reviews.
Execute activities to be carried out by QE in accordance with the SOP on NPI ,Prod Eng, Process Eng on all new project and quality issues such as evaluation of manufacturing process, reject investigation, corrective action to reduce the customer belt reject and field return for continuous improvement.
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Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health, and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation in EHS programs.
Own and maintain equipment used for wave soldering, conformal coating, and potting, ensuring optimal performance and minimal downtime.
Develop and execute a preventive and predictive maintenance schedule
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