You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality....
To deliver excellent customer service by efficiently managing customer inquiries and ensuring a high standard of service quality. This role involves identifying customer needs through inbound interactions, while actively promoting the Bank’s products and services through effective cross-selling and up-selling initiatives to enhance overall customer satisfaction
Develop and maintain a strong understanding of the Bank’s products and services.
Provide accurate, timely information and updates on products and services to customers....
Hiring: Data engineerWe’re looking for a Data engineer with 5+ years of experience to join our team Experience: 5+ years Location: KL, MalaysiaKey Skills: Azure, Devops, AWS, CI/CD, AWS Glue, Azure Devops, GitHub, RedshiftJob scope:. maintaining and optimising our enterprise data warehouse platform . supporting the migration of data warehouse capabilities from Microsoft Azure to AWS . building, improving, and supporting data engineering pipelines and data warehouse workloads . monitoring platform performance and identifying opportunities for optimisation and cost efficiency . enabling and supporting data engineers across the organisation in delivering high-quality data solutions . applying data warehousing best practices, troubleshooting incidents, and contributing to platform reliability and continuous improvement. Interested candidates can share their profile +60 14-629 5130
S. Gill Sdn. Bhd., a long-established supplier of sporting goods in Malaysia, is hiring an Inside Sales Specialist to own gsgillsports.com end-to-end and grow two B2B verticals. This quota-carrying role is responsible for driving web-shop revenue and converting online demand into orders while working hybrid from Kuala Lumpur.