Build advanced and standardized DevOps/QA tools or platforms to accelerate R&D efficiency, improving the efficiency and quality of our engineering team;
Analyze business, media, and e-commerce performance data to extract insights across all products, providing support for strategic decision-making reviews & reporting.
Drive insights-driven risk work within the Risk Control team through developing, implementing and monitoring business data to promptly identify and address risks, as well as to drive process improvements, and support continuous risk monitoring implementation with data analytics.
Algorithm Development & Optimization: Design and implement matching algorithms and probabilistic models for task allocation and confidence scoring, focusing on multi-objective optimization that balances quality, cost, and efficiency constraints.
Conduct root cause analysis (RCA) on auto-moderation decisions and follow through on machine model optimization actions with relevant stakeholder teams
Conduct in-depth analyses using internal data as well as external primary and secondary sources to uncover key value drivers and identify growth opportunities
Full Cycle Recruitment Support: Assist in managing roles from intake to interviewing, including partnering with hiring managers and TA Partners to understand role requirements, posting jobs, screening applicants, and supporting interview and onboarding processes.
Assist in the optimization and revamp of the Human Moderation queue, supporting product design and execution across task allocation, priority management, processing efficiency, and moderator experience improvement in manual review workflows.
Assist in completing various user research and analysis tasks, evaluate research requests, scope research projects, manage research suppliers and execute projects, and write professional research reports;
Tool and SOP Utilization: Learn and effectively use a variety of internal tools and platforms. Apply Standard Operating Procedures (SOPs) accurately to perform daily tasks and ensure operational consistency.
Support daily monitoring and investigation of seller and product risk cases across SEA markets, including escalations, bad case reviews, and identification of similar/risky sellers/listings (using AI tools to help speed up investigation where relevant).
Investigate, triage, and validate reported vulnerabilities; coordinate with engineering teams to ensure effective remediation of identified flaws. You may also conduct focused security assessments and manual "deep dives" into specific features to identify logic flaws or complex vulnerabilities if the need arises.
Data Acquisition & Refinement: Gather, cleanse, and analyze large-scale datasets encompassing FMCG sales performance, user behavioral patterns, and campaign metrics from the TikTok Shop platform.