Participate in the integration of the current SingHealth Queue Management System with NGEMR and tech refresh
Participate in full-cycle SDLC activities from user requirements gathering, systems integration testing, user acceptance testing, deployment, project management and stakeholder management
Work on integration activities to connect downstream systems (QMS and SSS) to NGEMR: Aid in defining integration requirements, examine interfacing data flows, and assist in verifying end-to-end transactions.
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Lead and mentor a high-performing service delivery team, fostering a culture of accountability, professional development, and continuous improvement
Develop and implement service delivery strategies aligned with organizational goals and client expectations
Monitor and analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent service quality and identify optimization opportunities
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Maintain and improve the Integrated Management System (IMS) in compliance with ISO 9001 requirements and provide support for ISO 14001 and ISO 45001 compliance.
Ensure proper implementation, documentation control, and compliance with organizational policies and regulatory requirements.
Plan and conduct internal quality audits to assess compliance with Quality Management System (QMS) and operational procedures.
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Maintain and improve the Integrated Management System (IMS) in compliance with ISO 9001 requirements and provide support for ISO 14001 and ISO 45001 compliance.
Ensure proper implementation, documentation control, and compliance with organizational policies and regulatory requirements.
Plan and conduct internal quality audits to assess compliance with Quality Management System (QMS) and operational procedures.
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Review, validate, and justify fulfilment ordering requirements based on demand forecasts, inventory levels, and business needs.
Monitor inventory performance and ensure timely replenishment to maintain stock availability while minimizing excess inventory.
Manage stock transfers, inventory control, and warehouse operational activities to ensure accuracy and efficiency. Guide, coordinate, and supervise fulfilment team members to achieve daily operational targets and service levels.
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