System Analysis - Most companies employing an ERP Consultant will already have an ERP system in place. The first job of an ERP Consultant will be to examine the current system to pinpoint strengths and weaknesses, before they can develop ways it can be optimized.
User Training and Support -The ERP Consultant will be responsible for optimizing the system for easy use, and training employees in its functions. Generally a training program will be organized to educate employees as efficiently as possible.
Customer Service - The ERP Consultant will be responsible for meeting directly with customers and clients to find out their ERP-related needs. They will then incorporate these needs into a cohesive plan that serves the company's full client pool.
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First point of contact to respond to queries from AIA’s Business Users and to provide solutions based on existing knowledge base/ Admin guide.
Responsible for interacting with users on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner.
Act as the first line of support, responsible for communicating with users to understand, log, categorize and prioritize Incidents & Service Requests (SR) accurately.
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