Conduct regular Quality, Service & Cleanliness (QSC) evaluations at outlets to ensure food production and operational processes comply with company standards and SOPs.
Prepare and submit QSC and quality evaluation reports accurately and within the required timeline.
Identify and report non-compliance, quality issues, and areas for improvement to Management.
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Prepare, maintain, review, and update documentation and records related to the Food Safety Management System, including HACCP, GMP, Halal, and other relevant food safety and quality programmes.
Investigate quality and food safety issues, customer complaints, non-conformities, and implement appropriate corrective and preventive actions.
Participate in and assist with internal audits, customer audits, certification audits, and regulatory inspections.
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