Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Co-lead the UAT testing stream, defining test scope, entry/exit criteria and signoff conditions across application environments in alignment with sprint and release timelines.
Support the UAT testing stream, adhering to test scope, entry/exit criteria and signoff conditions across application environments in alignment with sprint and release timelines.
The escalation points for the team if there are any issues arises. Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
Execute the Enterprise Operations Risk Management (EORM) Framework limited to specific programs in order to determine and report an independent point of view of the “Operational Risk Profile” , and escalate issues as required.
Manage 1 compliance manager whom will be supporting the activities indicated below as see fit by you. This include acting as the go-to and guide person for the compliance manager, task planning, review of employee performance, and management of employee processes.
Lead employees using performance management, manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.